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whodiini
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Thursday, August 22nd, 2024 11:18 PM

Does Xumo and streamsaver provide local TV channels?

I was sold that if I added Xumo and Now TV and Streamsaver, I could get access to my local TV channels.  In looking thru the web info, this seems like I was sold something false.  I really dont care about a zillion channels I will never look at.  I care about what I watch:  CNN, ABC news, and local channels ABC, NBC, CBS (local news mainly), CNBC, and none of these channels show up. Is that correct?

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1 month ago

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XfinityDemitrius

Official Employee

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1.3K Messages

3 months ago

Hey @whodiini, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xumo Stream Box, NOW TV, and Xfinity StreamSaver services. I would be more than happy to offer my assistance looking into this further for you.

 

The Xumo Stream Box has a variety of top tier applications you can access to certain programming, streaming and more. 

 

The NOW TV does not come with local channels. You can access the NOW TV subscription using the Xfinity Stream App on the Xumo Stream Box device. You can find a comprehensive list of channels offered within the NOW TV plan by visiting our NOW TV service page at https://www.xfinity.com/nowtv. If you scroll to the bottom of the page, select the 'What channels are included with NOW TV' for a complete list and offerings. 

 

The Xfinity StreamSaver plan comes with three streaming services. The Peacock Premium streaming service, Apple TV+ streaming service, and a Netflix (w/Ads) streaming service bundled. 

 

With the Peacock Premium, you may be able to watch some local NBS streams I believe, but most of the channels you mention would require an Xfinity Video subscription service. 

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whodiini

7 Messages

Thank you for the quick reply.  You sales people are selling services with false infomation. I am now trying to cancel the purchase, but it is difficult to talk to someone. .... 

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3 months ago

XfinityDemitrius

Official Employee

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1.3K Messages

Our NOW TV service is an all-in pricing model to help customers with an affordable live and On Demand streaming TV option available on your Xumo Stream Box. Many popular channels are included @whodiini. 

 

If the NOW TV service is not a great fit for you, I recommend visiting our 'Add or cancel NOW TV from your Xumo Stream Box from Xfinity or Xfinity Flex' support page at https://www.xfinity.com/support/articles/now-tv-upgrade which will provide you with some helpful steps on quickly and easily managing your Xfinity services. 

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3 months ago

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user_wjlq3e

1 Message

@whodiini​ I've been told on 2 different occasions that Now TV has local channels.  This has been on live Chats.  You should probably stop telling people this. 

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2 months ago

user_us8v1a

3 Messages

@XfinityDemitrius​ - I’ve had the exact same experience as @whodiini with switching to Now. I was told I would have access to local channels.  It was extremely challenging to get to a live rep and then I was misinformed. What do you suggest as next steps to access local channels? 

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2 months ago

user_npj41o

1 Message

3 months ago

I was sold the same thing by an Xfinity phone rep. I had Xfinity X1 and of course I had live local channels. I was told that Xumo, Now TV and stream saver has local channels live. WRONG! They have Boston NBC10 News that is the same news clips over and over. I wake up every morning and catch the local news the the Today Show as I get ready for work. Xfinity has deliberately sold me something that I thought would be the local channels live but NOPE! They lied to me. The rep was more concerned with up-selling me Xfinity Mobile than answering my questions truthful. I have always been loyal to Xfinity but this bait-and-switch scheme they have going has hacked me off. I have been on the phone and chat with five different Xfinity customer service reps and no seems to know how I can get the true local channel streamed live just like on  Xfinity X1. 

Truly disappointed in Xfinity. 

4

whodiini

7 Messages

The only way is to get cable TV with Xfinity.  Or Youtube TV or equivalent.

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3 months ago

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XfinityBradM

Official Employee

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655 Messages

@user_npj41o Our current option to get access to live TV is through one of our channel lineups with Xfinity TV service. You do not need to rent an X1 cable box and can stream your subscription through the Xfinity Stream app or web portal.

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3 months ago

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user_us8v1a

3 Messages

@user_npj41o​ - same here! I’ve been a loyal Xfinity customer for 10+ years and this experience has been disappointing.

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2 months ago

XfinityWilliam

Official Employee

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1K Messages

 

user_us8v1a Here is a link with the channels list for NOW TV https://www.xfinity.com/support/articles/now-tv-overview. To get local channels, you would need to sign up for our traditional cable package.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_Xfinity

1 Message

1 month ago

I ordered it today then went online to see if local channels were included. The person on the phone talked in circles. I asked if I got my local ABC, CBS, NBC etc and they said I could stream that programming (not exactly what I was asking). I called back and the second person was very helpful and cancelled my order. She was upset that I was sold something that wouldn’t work for me. 

(edited)

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user_44rvvq

1 Message

1 month ago

I was also just sold the same idea. I specifically asked about live streaming major broadcasting stations such as; Fox, NBC, ABC,CBS. Did you ever get this resolved for your streaming?

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XfinityMarcus

Official Employee

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1K Messages

user_44rvvq Hello and thank you for reaching out via Community Forums. I know how important access to your favorite channels is and would be happy to assist you with gaining access to them. For NOW TV in particular, many channels are included that are very popular, such as Lifetime and Discovery Channel. It is an awesome option for a lot of customers as an alternative to traditional TV service, but that list won't include the prominent channels used for things such as news and sports. You can actually find a list of the included channels using the drop-down at the bottom of the NOW TV site. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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whodiini

7 Messages

@user_44rvvq​ The same day, I called Xfinity and after the usual long hold, I reached a representative and requested that the Xumo and streamsaver order be canceled.  They said it would be done after the next billing period.  I said it was just ordered today and please cancel it now, not after the next billling period.  That was done and I was not charged for any of it. So other than wasting about an hour of my time, I was satisfied that I was not billed.  I am speculating here, but if I had to guess, the original representative was getting a commission for every new customer signing up for service, so they have a financial incentive to lie.  I am also speculating that they do not lose the financial incentive if the customer cancels service. So you would expect that this happens quite a lot.

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1 month ago

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