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user_rb9cvn
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4 Messages

09/12/2026 6:28 PM

Done being lied to

3 weeks ago they figured out my line needs to be replaced, it’s underground, all necessary companies have been to my house and marked the ground, it’s been over a week, every time I call to get information on when the new line will be installed I get a different answer , I was told Thursday that it would be done today, I called at 8:45 am today to confirm, they said yes,   It’s now almost 3:00 pm, no sign of anyone, this project will take hours as the have to run the new line under the road .      Sick of all the lies,,, and never a supervisor available 

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2 days ago

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user_rb9cvn

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10 days ago

A “supervisor “ was to call me back by 3:30 today, now almost 4 No call,   📞  yet another lie 

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user_rb9cvn

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WHY is nothing being done!   Why will nobody with any knowledge call 📞 me back, there has to be. Call department that schedules these repairs.      So so done with this, 

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3 days ago

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XfinityMarshante

Official Employee

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1.5K Messages

Hello @user_rb9cvn, sorry for the continued frustration and lack of resolution you’ve experienced. I can certainly understand how upsetting it must be to continue seeking answers about the necessary repairs and feel like you’re not getting the information or assistance you need. So that we can pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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XfinityChelseaB

Official Employee

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2.6K Messages

9 days ago

Hello @user_rb9cvn, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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user_rb9cvn

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4 Messages

2 days ago

Can not read remarks 

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XfinityRichard

Official Employee

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3.7K Messages

I do apologize, @user_rb9cvn what remarks are you not able to see?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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