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anonymous13231321123
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26 Messages

10/27/2026 6:44 PM

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Door to Door Salesperson

There is a comcast sales representative that keeps going door to door trying to make people switch their plan. We always tell them we don't want to switch and we would prefer if they didn't show up at our home anymore. They always end up coming back and try to make us buy a different comcast package plan.

We want someone in charge to stop sending door to door sales people here.

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8 hours ago

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XfinityTonya

Official Employee

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6 Messages

12 hours ago

Hello @anonymous13231321123,

 

 

 

Thank you for reaching out to us here on Xfinity Forums. I can understand the frustration and wanting to not have people coming to your door. I found some great information to assist you with managing your communications from Xfinity. If you look at the Link I provided below it will help you to opt out of the door to and any other preferences you may want to change. 

 

 

 

Manage your communications from Xfinity click here- https://www.xfinity.com/support/articles/add-to-do-not-call-list 

 

 

 

Please let me know if this was helpful or if you are needing further assistance

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anonymous13231321123

Regular Visitor

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26 Messages

@XfinityTonya​ Ok, I filled out the form to opt out of door to door sales. I will say that opting out should have been the default to begin with.

The last thing I want to point out is that the guy you sent to my home wanted me to get out of my house and give him my phone. That is not normal. Doing things that are not normal seems to be the comcast standard.

(edited)

10 hours ago

0

XfinityBradM

Official Employee

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1.7K Messages

Apologies for the link not working, let's have you try this one to Manage your communications from Xfinity. You'll want to select the 'online' hyperlink (3rd option reading top down) which will direct you to a form to fill out to cease the sale interactions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

10 hours ago

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anonymous13231321123

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26 Messages

@XfinityBradM​

Ok, I filled out the form to opt out of door to door sales. I will say that opting out should have been the default to begin with.

The last thing I want to point out is that the guy you sent to my home wanted me to get out of my house and give him my phone. That is not normal. Doing things that are not normal seems to be the comcast standard.

9 hours ago

0

XfinityShawn

Official Employee

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2.8K Messages

 

anonymous13231321123 I am glad we were able to assist you on the opt out of door to door sales. As far as the sales person's approach goes, I am not sure on how there process is when going trying to go door to door. We still do appreciate your feedback on your experience as we always want to improve overall. Is there anything else we can help with at this time? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

9 hours ago

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anonymous13231321123

Regular Visitor

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26 Messages

@XfinityShawn​ Nothing else to mention.

8 hours ago

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