Double charged

I couldn't get ahold of a person on the phone, so I did the live chat. I got someone who was real, but wasn't great at communicating. Example: I was asked, while waiting for the system to process, tell how it's going, how's the weather. I said it's not bad. It was raining, but it's starting to clear up nicely now. The response: oh, that's cold, it's too hot here. I took a screenshot because I don't think anyone would believe me. Anyway, I am on auto-pay but there's an option to pay early, so I paid. Later that day, it was taken out of my bank again, so I wanted to have the charge reversed. Who can afford two big payments. I was told not to worry, it will be taken care of. So while I'm waiting for the charge to go back to my payment source, can I tell you about how I can lower your bill. I said sure. We went back and forth and I ended up deciding to change my phone provider to Xfinity, but we got disconnected, which I was told to please not to disconnect. It wasn't my fault, I was asked to get the IMEI numbers off each line from my current providers app. Once I got them and came back it was disconnected. That was yesterday, and today, the charge is still there. Seems once a new potential commission was possible, the payment reversal was put on the shelf and forgotten about. I always had a good experience with Xfinity, but this is what makes people switch to other providers.