Down cable line

On Monday, a garbage truck hit a cable line and as a result, the cable line which goes across our front yard is now only 6 1/2 feet from the ground. It was up to 12-15 feet off the ground.

I reported this to Xfinity by phone on Monday moments after it happened. In fact, there is a police report. The police were called to the scene to fine the driver.

I also have an Xfinity ticket number to reference.

The issue is: no one has been out to my property yet to fix this. We are still getting a signal, but here’s the issue: we have construction and contractors coming Thursday afternoon to do backyard work, and their vehicles will be driving across said front yard! That means the lower cable line will be in their way.

This needs to be done ASAP.

Responses

U

user_y62rl6

5 Messages

4 months ago

I called and getting someone out for this is like pulling teeth but the nice woman I spoke with, Anna, is trying her best.

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XfinityLinda

Official Employee

•

1.4K Messages

@EG Thanks!

@user_y62rl6 Thanks for meeting us here in our community. Sorry to hear about the low hanging line. We are glad it's not affecting your service, but we definitely need to look into getting someone out there. We'll have to pull up your account and check that ticket for you to see where it is in our process. Please send us a Direct Message with your full name, and complete street address.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

EG

Expert

•

107.1K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

U

user_71gexb

3 Messages

1 month ago

I have the exact same issue. The Xfinity line that crosses our property and driveway is sagging and work trucks hit it coming and going. we own a motor coach and will be leaving for a trip and will most likely pull the entire line down. This needs to be corrected and I’ve attempted for over a year to get a technician / subcontractor through Xfinity many many times nothing at all done. At my wits end. any ideas or help would be greatly appreciated

1

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XfinityJeniece

Official Employee

•

2.4K Messages

Hey there, user_71gexb, thanks for reaching out through Xfinity Forums regarding your line issue. We would be happy to get this resolved for you as we want to ensure that this is resolved for you once and for all. I know how frustrating it can be to reach out to support multiple times. I recently had to do that with a billing issue at my gym. You have reached the right place to get to the bottom of this!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

Customer Service

user_y62rl6

Down cable line

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user_y62rl6

XfinityLinda

EG

user_71gexb

XfinityJeniece

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