Visitor
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4 Messages
Down comcast line
DTE just came out because i thought it was their line sagging onto my deck but it is a Comcast line that i need raised or removed because it is low enough to hit my head and very low. Please help
Visitor
•
4 Messages
DTE just came out because i thought it was their line sagging onto my deck but it is a Comcast line that i need raised or removed because it is low enough to hit my head and very low. Please help
XfinityRaf
Official Employee
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1.6K Messages
8 days ago
Good afternoon @user_1x5xvt. We can open a ticket to have a tech come out and raise/remove the line. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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