Visitor

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1 Message

09/16/2026 3:34 PM

Down line in backyard!!!!

The xfinity line to our home is down on the ground. We attempted calling two weeks ago about the sagging line that is now on the ground and detached from the pole. 

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Official Employee

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3.2K Messages

6 days ago

user_vquuom Thank you for getting us in the loop on the line! We can easily investigate this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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