Visitor
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4 Messages
Down Line
There is a line that is down in my yard. I had ameren come asses to see what it was and how as instructed to contact Xfinity as it was WiFi lines.
I have not had luck reaching anyone through the phone number
Visitor
•
4 Messages
There is a line that is down in my yard. I had ameren come asses to see what it was and how as instructed to contact Xfinity as it was WiFi lines.
I have not had luck reaching anyone through the phone number
XfinityOrlandoM
Official Employee
•
3.6K Messages
7 days ago
@Jgaul2311
Thanks for reaching out. As a homeowner, I understand how concerning it can be to have a downed cable line on your property.
As an active Xfinity customer, you can use this self-service option to report the downed cable line: https://www.xfinity.com/support/articles/report-an-issue
I can also help you directly. Please send me a direct message with your first and last name and complete service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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