Down wire in front of my house

user_i8gs50 Welcome to our community forum! Thank you for letting us know that the cable needs to be raised back up to the appropriate height. I will open a ticket for your local construction team and stick with you until you confirm the cable was properly cared for. 

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution :).