Visitor

 • 

2 Messages

Tuesday, October 14th, 2025

Down wire in front of my house

Semi hit the cable/internet wire connected to my house and now it's hanging in the middle of the road. 

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

7 days ago

 

user_i8gs50 Welcome to our community forum! Thank you for letting us know that the cable needs to be raised back up to the appropriate height. I will open a ticket for your local construction team and stick with you until you confirm the cable was properly cared for. 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution :). 

 

Visitor

 • 

2 Messages

I did, just waiting on a response now.

forum icon

New to the Community?

Start Here