Good evening @user_c16eb2, and happy Thursday, we hope you are having a wonderful week. We appreciate you reaching out on our Community Forums and making us aware there are down wires on your street, rest assured you've reached the right team to help address this. To have this taken care of, we will need to submit a ticket over to our dedicated local tech ops team. To get started on the ticketing process, can you please send us a Direct Message with your first and last name along with the service address? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
There are wires down that are dangerous to the entrance of my street. [Edited: "Personal Information"]. Ga Power was out last evening for 5 hours and AT&T was out this morning. They say it is a Cable line and we needed to contact Comcast. This is urgent!
trg77241, Hi there! Thanks for reaching out. I understand the urgency of helping with those downed wires. You've reached the right place. Our team of experts can help with this over social media. To get started, please send us a direct message with your first/last name and full address. You may start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_lctm8i Thanks for reaching out to us today about the downed line. I would be happy to put in a ticket to have it put back up where it belongs.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
1.7K Messages
5 months ago
Good evening @user_c16eb2, and happy Thursday, we hope you are having a wonderful week. We appreciate you reaching out on our Community Forums and making us aware there are down wires on your street, rest assured you've reached the right team to help address this. To have this taken care of, we will need to submit a ticket over to our dedicated local tech ops team. To get started on the ticketing process, can you please send us a Direct Message with your first and last name along with the service address? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further. 😀
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liyaokok
1 Message
5 months ago
I have a down wire as well. Where is the direct message icon?
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trg77241
New Poster
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2 Messages
21 days ago
There are wires down that are dangerous to the entrance of my street. [Edited: "Personal Information"]. Ga Power was out last evening for 5 hours and AT&T was out this morning. They say it is a Cable line and we needed to contact Comcast. This is urgent!
(edited)
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user_lctm8i
1 Message
18 days ago
there are downed wires at a property in Paoli PA and they are comcast wires - how do I get them put back up??
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