Visitor
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1 Message
Downed cable line
URGENT: A fallen tree has pulled down the Comcast/Xfinity aerial service line connecting the utility pole to my house. My internet service is completely down. This is physical cable damage, not a modem or Wi-Fi issue.
I have attempted to submit your online downed-wire safety form, but it repeatedly fails with 'Your information was not submitted.' I also cannot reach a representative by telephone.
Please create an urgent downed-line repair ticket, dispatch the appropriate line technician, and provide a ticket number and estimated response time. I can provide photographs and my service address privately.
XfinityJustinM
Official Employee
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1.2K Messages
6 days ago
Hi @user_rxn2vr,
Thank you for taking the time to create an official post. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
With that being said, our team can certainly help in getting a work order created to get you back up and running as soon as possible. I will follow up with you in the direct message conversation that was created.
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