3 Messages
downed line
last wind storm few days ago and now the cable line is drooping extra above my driveway. Can not get deliveries due to how low it is. Needs to be raised several feet.
3 Messages
last wind storm few days ago and now the cable line is drooping extra above my driveway. Can not get deliveries due to how low it is. Needs to be raised several feet.
EG
Expert
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109.9K Messages
2 months ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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1.7K Messages
2 months ago
@EG Thank you!
@user_uch42o Thank you for connecting with us here about the low hanging cable over your driveway. It sounds like a bit of a hazard. We can get a ticket open to get this corrected. Please send us a Direct Message with your full name and address, so we may get started.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_uch42o
3 Messages
28 days ago
The chat does not seem to make any difference. I have answered the same questions multiple times and nothing has been done. I log in from my account and provide my name, address, and phone number and they want to send me a code at some random time when they decide to respond which I will only have up to 15 minutes to reply with but will not call me? Come on Xfinity it's not that hard. I had to log in with credentials... Going on 4 weeks with no action done. Twice I was told a team was assigned to fix the issue. NO ONE has done anything except ask me the same questions in a loop over and over again.
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