Downed Wires For Weeks Possibly Live

user_quadr7 Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how important it is to get those lines taken care of as quickly as possible, and you've reached the right team to help you with resolving this concern. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it