Visitor
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1 Message
Downed wires, online request form not working
I tried multiple times to submit a request to have the downed wires in my backyard fixed, the form keeps saying there was a problem and won't go through. I can't get through the chat bot to get help with this.
XfinityMarshante
Official Employee
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456 Messages
25 days ago
Hello @user_bf5141, thank you for taking the time out of your day to leave a post. Sorry to hear that you are encountering an issue submitting a request. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
(edited)
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user_xts0qw
Visitor
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1 Message
25 days ago
Any Body Here? Restore My Account Picture, And Sound.
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