Greetings, @user_9kwt9v! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these downed wires. You have definitely come to the right place for assistance.
Are these lines connected to your house, or are they overhead lines that run from pole to pole? Do you happen to have any pictures we can submit, to help explain the situation to our repair team?
user_9kwt9v Thank you for the additional information! We can get a ticket open to our local team to have this investigated. If you could please send us a direct message, so we can gather a few more details.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_9kwt9v Thank you for the additional information! I was able to open a job for our local team to get this resolved.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, user_9kwt9v! How are you? I wanted to tap in for an update to confirm with you that the lines got taken care of as I show the work order completed. How is everything?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
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2.8K Messages
17 days ago
Greetings, @user_9kwt9v! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these downed wires. You have definitely come to the right place for assistance.
Are these lines connected to your house, or are they overhead lines that run from pole to pole? Do you happen to have any pictures we can submit, to help explain the situation to our repair team?
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user_9kwt9v
Visitor
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4 Messages
17 days ago
They are not on my house I observed a truck backing out the king way it couldn’t pass
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