Visitor
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1 Message
Downed Xfinity Cable Posing Public Safety Risk
There is a down Xfinity cable along the roadside that is posing a potential public safety hazard. There seems to be no way to report this cable directly to Xfinity as all of Xfinity’s help services only let you report problems at your address not other addresses.
XfinityAmira
Official Employee
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4.4K Messages
18 days ago
Hi user_c4hcul! Thanks for reaching out on our Forums. We appreciate your taking the time to let us know about this hazardous downed line. My team is here to help and would be more than happy to submit a request to get this hazardous line properly taken care of. We will continue to assist you in the Direct Message you sent, but please note;
Sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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