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user_366icx
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Monday, August 17th, 2026 1:13 PM

Drop Line Removal - How To Request

We are having construction done under the Comcast cable.   How do we request the drop line be removed from the house?

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15 hours ago

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XfinityPaula

Official Employee

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2.3K Messages

22 hours ago

 

user_366icx Hello there! You reached the best team for help with having the line moved / removed from your property. Thank you for creating the post for my team to help out. Are you currently a customer? If so, we would create a request to have the line relocated. 
If you are not a customer, and plan to not have Xfinity services, the line can be removed. This is also a request that our team can help you with. 

 

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user_366icx

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2 Messages

I'm not an Xfinity Customer and don't plan to use Xfinity cable services in the future.  Our address is [Edited: "Personal Information"]

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15 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

user_366icx Let's discuss this a bit more in private. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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