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user_366icx
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2 Messages

08/17/2026 1:13 PM

Drop Line Removal - How To Request

We are having construction done under the Comcast cable.   How do we request the drop line be removed from the house?

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2 hours ago

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XfinityPaula

Official Employee

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2.4K Messages

2 months ago

 

user_366icx Hello there! You reached the best team for help with having the line moved / removed from your property. Thank you for creating the post for my team to help out. Are you currently a customer? If so, we would create a request to have the line relocated. 
If you are not a customer, and plan to not have Xfinity services, the line can be removed. This is also a request that our team can help you with. 

 

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user_366icx

Visitor

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2 Messages

I'm not an Xfinity Customer and don't plan to use Xfinity cable services in the future.  Our address is [Edited: "Personal Information"]

(edited)

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2 months ago

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XfinityMarcus

Official Employee

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2.5K Messages

user_366icx Let's discuss this a bit more in private. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
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2 months ago

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Kermon

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1 Message

Hi, I haven't been a Comcast customer for years, and I have the same situation. I want to remove a Comcast box near my house. The box is about 100 meters from the road (i.e. nowhere near the road). I do not have an account with Comcast, so I can't "Sign in". I can't find "Direct Messaging". How can I request removal of the cable box? I can remove it myself, I guess I just need permission. This is in Botetourt County. I can share my address in private chat. Thank you.

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2 hours ago

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XfinityShawn

Official Employee

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2.7K Messages

 

Kermon My team can assist you further about this through DM.

 

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

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