dvr not recording properly

We appreciate you reaching out about your DVR not recording the right program! This can definitely be frustrating and we can help! Please send us a direct message with your full name and service address. We can help with a few troubleshooting steps and if needed replace your DVR box. This can be done without messaging us as well, by going to your nearest Xfinity Store. We can also send one out to you here through direct message or schedule an appointment with a technician. 

To send a direct message: 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

For years we've had playback errors "well that didn't go as planned"... But new issues this week with DVR recordings, include:

-shows we never set up being recorded,

-shows we did set up showing up under a heading of another show (which we never set up), and

-number of recordings being kept far exceeding the number of episodes we had set the cap to. 

-X1 box displays one list of recordings that doesn't match the list on the Xfinity stream app.

DVR sync command on the main X1 box does nothing.

Letting the assistant reset our box did nothing.

Not seeing anything helpful in the forums either. Planning on breaking out of this loop and finding a phone number to call.