1 Message
dvr not recording properly
drv almost every day records the wrong program, been happening for weeks. Need a tech to come and possibly replace unit
1 Message
drv almost every day records the wrong program, been happening for weeks. Need a tech to come and possibly replace unit
XfinityEva
Official Employee
•
1.3K Messages
1 month ago
We appreciate you reaching out about your DVR not recording the right program! This can definitely be frustrating and we can help! Please send us a direct message with your full name and service address. We can help with a few troubleshooting steps and if needed replace your DVR box. This can be done without messaging us as well, by going to your nearest Xfinity Store. We can also send one out to you here through direct message or schedule an appointment with a technician.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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