[Edited: "Inflammatory"] My time worth NOTHING!

Xfinity is the only wired internet provider where I live, which I rely on for work (work from home Cust Svc Agent) and personal use.  Service has been mostly good.

I was part of the internet assistance of $30 being paid and the balance I paid was $30.  That ended this year to back to $60 I pay.  The promo fell off in Sept, leaving me with $105/mo internet minus $10 for auto pay.  I simply cannot afford that.

Then began the lies.  Didnt matter what agent, chat or phone.  

I chatted asking about internet promo.  Told none avail unless I join xfinity mobile.  I would get buy one ($40/mo) line and get one ($20) free for a year, also would get $10/mo

off per line for 10 months, and with my current 800mbps speed, the total between mobile and internet bills would be $95 for the year.

After well over an hour the order begins and chat disc.  Start a new chat.  Again over an hour and disc.  

From there, my chats were forwarded from one to another.  Having to tell the story from the beginning each time.  PROMISED by most of the reps they would handle - only to have that trust be stomped out with either a disc or transfer.  No different when calling except having to battle the AI.

I have logged some 26 HOURS trying to get this right.

I am now paying $95/mo for 800mbps (own equip) and NOT getting ths buy one get one $20 credit.

Xfinity knowledgeable, helpful, and honest cust svc "superstars" answer, "Mr John, so sorry this happened.  Dont worry!  After 6 weeks all credits and charges will be updated and you will see your account credited correctly".  

YEAH RIGHT![Edited: "Inflammatory"]

NOTHING has changed except now I am paying some $55 more a month.  Went from $30/mo to $60/mo to about $140/mo AND had to pay $50 to activate the 2 phones that I did online with no assistance from Xfinity.  Thats sweet - now we are paying Xfinity for our time!

Meanwhile the some 40 agents on chat or phone for all this got paid.

My 26 hours were "donated" and wasted.  ITS NOT RIGHT!  ITS WRONG!  XFINITY HAS THE RESOURES BUT SHAREHOLDERS COME FIRST.

This is my first post about this. It will soon appear on youtube, reddit, facebook, site rating media, BBB, and many others.  Doing so lets people know whats happening and Xfinity gets to spend hours replying, researching, etc.

If there are ANY other providers go with them.

I close with this comment.  I used to be a rep, then quality, then team supv for Xfinity for about 3 years.

They have have spiraled downward.  Shame on them!