[Edited: "Personal Information"]

Hello,

I am writing to formally dispute the refund amount being offered following the cancellation of my Xfinity service.

I canceled my Xfinity service on November 1, and an automatic payment of approximately $80 was withdrawn from my account on November 2.

When I canceled my service, I was specifically told that I would receive a full refund of the payment. Based on that information, I expected the entire $80 to be refunded.

However, when I recently contacted customer service to follow up, I was told that I would only receive approximately $26 back. This directly contradicts what I was told at the time of cancellation.

I do not understand why I am being charged for service I canceled, nor why the refund amount has suddenly changed.

I am requesting the following:

1. A full refund of the $80 payment, as I was originally promised when I canceled.

2. A detailed breakdown explaining how the $26 refund amount was calculated.

3. A review of my cancellation date and the original promise made by the representative.

4. Escalation to a supervisor or Executive Customer Relations if this cannot be resolved by regular billing support.

I was told that a supervisor would call me back, but I have not received a resolution. I do not want this issue to be left unresolved or have to repeatedly contact customer service about something I was already promised.

Please review my account and provide a written response confirming that the full refund will be issued.

Thank you.