Email access is failing on current versions of both Firefox and Chrome on my PC

After I successfully login I'm getting "Please Try Again Shortly
Something Went Wrong - Error 10A"

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XfinityGabriel

Official Employee

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3.5K Messages

13 days ago

MrVXT, Thanks for reaching out. I can certainly understand how frustrating it is to successfully sign in only to be met with an Error 10A message afterward. You've come to the right team of experts to help over social media. As a next step, I'd recommend checking for any email filters or rules that may be affecting mailbox visibility, particularly if you're noticing missing messages. If the mailbox itself appears healthy, performing a Force Resync can often help refresh the connection and restore normal functionality. Please keep us posted on the results, and we'll be happy to continue troubleshooting with you if needed.

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MrVXT

New Poster

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7 Messages

I forced the issue by clearing cache and cookies on Chrome, updated Chrome and "it's working" again. With Firefox I disabled Norton Safe Web and that worked. I checked Chrome and all the Norton extensions were enabled. For now? I guess it's working well enough. I'll recheck Firefox after it's next update (which seems to happen hourly) to see if Norton has grabbed that again. I'm still curious about SSLKEYLOG since that, initially, seemed to be the catalyst.

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13 days ago

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XfinityChristy

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3.1K Messages

@MrVXT Sounds good, I will check in with you on Sunday to see how things are going. If you need anything before then, please let us know. Our team is here to help 7 days a week.

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13 days ago

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user_odvfte

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1 Message

I was also seeing the "Error 10A" response on login" from chrome.
I deleted all the cookies for xfinity and comcast in the browser and that resolved the issue for me

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13 days ago

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user_gg7toy

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1 Message

Same issue here. This is clearly a widespread problem.

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12 days ago

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XfinityDilary

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3.8K Messages

Thanks for your comment, user_gg7toy. Have you tried clearing the cache and cookies? That seemed to help other users.

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12 days ago

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MrVXT

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7 Messages

13 days ago

This may be related to this stupid "Norton Safe Web" [Edited: "Inappropriate Language"]. Something about SSLKEYLOG file IIRC

(edited)

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cirrus

Contributor

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25 Messages

13 days ago

I am seeing the same error message.

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XfinityEmilyB

Official Employee

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3.2K Messages

cirrus Thank you for letting us know about the error you see so we can help get your Email working properly. What browser are you using? Please clear cache and cookies in your browser settings, close the browser, reopen, then try to access your email through our online portal.

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13 days ago

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cirrus

Contributor

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25 Messages

I open my email from Chrome using the online portal. Explaining why this happens would be more helpful than just "clear cache and cookies" Clearing my cookies means that virtually every website I visit will make me jump through hoops to logon.

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12 days ago

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XfinityEmilyB

Official Employee

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3.2K Messages

cirrus I appreciate you clarifying that for me. When you visit a webpage, certain information is stored to make loading the site easier when you visit in the future. When changes are made to the webpage, and you have outdated cookies loaded in your browser, you can encounter errors.

Do you have your usernames and passwords stored in your Password Manager? If so, they remain separate from temporary cached files unless you explicitly choose to delete them.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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user_fob7ll

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1 Message

clearing cookies did not work for me

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12 days ago

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XfinityMarshante

Official Employee

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1.5K Messages

@user_fob7ll, Sorry to hear that clearing your cookies and cache didn't resolve the issue. I can certainly understand how frustrating that must be when you're trying to access your email and it's still not working. To help narrow this down, are you accessing your email from a computer or a mobile device? Have you tried opening your email in an incognito/private browsing window to see if the issue persists there?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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Customer Service

MrVXT

Email access is failing on current versions of both Firefox and Chrome on my PC

XfinityGabriel

MrVXT

XfinityChristy

user_odvfte

user_gg7toy

XfinityDilary

MrVXT

cirrus

XfinityEmilyB

cirrus

XfinityEmilyB

user_fob7ll

XfinityMarshante

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