1 Message
email address for complaints
You can count me amongst your Very Upset and Unsatisfied Customers who will cut your services the first chance I get!
It all started when after receiving both Internet and Cable from Xfinity for over 20 years, I transferred my mobile services to your company too in order to get the better deal of so called:
Bundle.
For over eight months you had no record of having the phone you sent me registered to my account and I was NOT receiving any discounts because of the bundled services I tried to be a part of.
Ever since I moved to this new address of:
[Edited: "Personal Information"]
Around seven months ago, I’ve had problems with you day in and day out!
There has been major confusion on your part not eliminating my previous address and account, against my many a requests. Now I’m in receipt of a bill for $61.98 for services rendered at my old address, which I never asked for! My last and most recent technician request was because the previous technicians left the cable wires too protruding out of the wall so my tv stand wouldn't be flush with the wall and there was a wide gap of close to a foot between the wall and the tv stand. I called over Five times; talking to supervisors and regular agents, explaining the situation. After realizing that there were two kinds of technician always available: one for the outside services and one for inside the unit, I made sure you were aware that this is an indoor request for my living room.
Yet a technician had gone to my previous address and left a message on my phone that there is nothing wrong with the cables outside the unit, and that he will manage for a new tv box to be sent to me! and after a while I received pictures of a box from you delivered to the old address.
I called and told the representatives about this and asked for you to pick up your gadget. after listening to me for a while and asking from his supervisor the representative tells me to drop off the box at any of your centers. [Edited: "All Caps/ Bold Lettering"]
I told him: I am no longer at that old address! I don't live anywhere close by and it's not my fault you got the whole order wrongly! again: send someone to pick up your tv box. I want to have one account and for my current address only! But of course now I'm charged for the mistake YOU made!!!
I am also in receipt of your periodic emails warning me to update my payment method or your services will be discontinued !Of course this is pertaining my old account also, because I have always been on AUTO PAYMENT since day one, and you've received your money regularly no matter what my address has been and where I receive services.
Please find attached the bill I received that clearly mentions:
[Edited: "Personal Information"]
After all my many contacts and explanations: What a joke!
On the other hand, at the installation point for the new apartment 3 different technicians had to be sent to my home to fix things. I was told every single time that these would be Supervisor Technicians of higher ability, to no avail!
I had to stay home or rise early in the morning to expect your technicians who never showed up in the first place! And the one who did show was quite rude!
Then when I called to complain a lady representative told me because of my loyal status with your company for such a long time and being a good customer on auto payment , she will send me two separate $150 credit cards that I could use anywhere I like.
Of course the cards never came and every time I called someone said they see a record of the conversation on my account yet a supervisor laughed at the idea of it all and said there’s no mention of such a thing! I don't believe for a second that well mannered representatives on minimum wage would invent such lies out of malice or their own imagination; it's the companies who initiate a directive but in hindsight change their minds as the economy worsens. This is not about the money, it's about being fooled and run around in a never ending maze constantly.
What a waste of time and energy! The amount of time and emotional frustration wasted waiting for your representatives to come on line, then explain everything to them, but be disconnected and receive no call back , or be the receiving end of numerous contradicting bills and emails, is just mind boggling!
Your company’s business is such a disappointment!
Dealing with you has been such annoyance during this many months.
Regretfully,
Shadi [Edited: "Personal Information"]
XfinityMarcus
Official Employee
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998 Messages
3 months ago
user_f27mda thank you for taking the time to reach out via Community Forums. I understand your frustration in relation to the plan change you made and the experience trying to resolve it as well as the technician visits that you had which did not resolve the fixes needed in your residence. I would be more than happy to see what we can do to turn that experience around for you. Please send us a direct message with your full name and complete service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_kfsg2e
1 Message
23 days ago
Xfinity/COMCAST, a techno communications industry, makes it their business not to engage through human agency with customer complaints. Instead they pass customer relations issues to AI work-arounds that burn up customers' time and patience.
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