Hey there, @Herefor1thing! Thanks for taking the time to visit our community forum with your email concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we'll always do our best to review and resolve issues quickly, and it would be my pleasure to help :) To clarify, did you change your preferred email address within My Account, but are still receiving notifications at a previously listed email address? Just making sure we understand exactly what's going on, and I appreciate any details you're able to provide (leaving out personal information, of course).
Hi @Herefor1thing, within the My Account screen are you able to see if you are the primary or manager on the account? It is possible that you may have changed the email for the manager instead of the primary. I will place instructions below on how to view the user roles on the account.
View user roles 1. Sign in to xfinity.com as the Primary user. 2. Choose the "Account icon", this icon is purple and shaped like a person. 3. Click "Account and Identity". 4. Scroll to the Account Details section to see the users on the account.
Please let me know if you are signed in as the primary on the account.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I had checked that before and my new email is the only one saved. I also went ahead confirmed that my old email had unsubscribed from all xfinity notifications.
@Herefor1thing - Thanks for confirming! To clarify further, you're still receiving Xfinity email notifications to that old email, and that's the main concern, right? You want all Xfinity email notifications coming to the updated preferred email address on file? And you've made sure that these notifications are linked to your current Xfinity account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.8K Messages
14 days ago
Hey there, @Herefor1thing! Thanks for taking the time to visit our community forum with your email concerns. I'm sorry to hear about the trouble you're having, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we'll always do our best to review and resolve issues quickly, and it would be my pleasure to help :) To clarify, did you change your preferred email address within My Account, but are still receiving notifications at a previously listed email address? Just making sure we understand exactly what's going on, and I appreciate any details you're able to provide (leaving out personal information, of course).
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