Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_u8g5az
1st Topic

1 Message

Thursday, November 14th, 2024 3:22 AM

Email from Xfinity regarding free Xumo TV

Hello,

I received a legitimate-looking email from Xfinity titled "Update on your incentive item from Xfinity" with the following:

"You've completed all the necessary requirements to qualify for your Xumo TV 43". We'll get your item shipped to you right away."

The message includes a real FedEx tracking number via a emails.xfinity.com link. I have not been able to verify this shipment through the Xfinity site or via the text message support. I did recently update my TV and internet plan. I didn't get any Xumo services when I updated my plan.

What is this promotion? Is this real? Is this TV really free?

Question

 • 

Updated 

12 hours ago

43

4

0

Was this helpful?

XfinityAmandaB

Official Employee

 • 

1.6K Messages

7 days ago

 

user_u8g5az Thank you so much for stopping into our Community forums for help with this offer. This is not a promotion I am familiar with nor am I able to locate. The email you provided also does not match the address that would send out Sweepstakes alerts if using our Xfinity rewards offers. I would recommend reporting this email to our Phishing team and possibly updating and changing any information you used while trying to redeem the offer.


[Edited Spelling]

 

(edited)

0

0

user_6fm8aj

1 Message

6 days ago

I also received the same email 2 days ago and the tv arrived today. I tried to call to number on the email but it would ring once then switch to a busy signal which made me think it was also a scam. Then the tv came today via FedEx so I called xfinity and spoke to someone from the billing department to ask why I received it. He couldn't find anything on my account and said there was nothing on my bill. He also said that Xfinity doesn't have tv's. So I don't know where it came from or what is going on. 

3

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_6fm8aj, thank you for taking the time to reach out on social media.  I understand your concern with the TV shipment, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

user_ifeb1s

1 Message

@user_6fm8aj​ I got one today too! Have no idea where it came from! 

Like

Reply

5 days ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

Thanks for reaching out, user_ifeb1s. We would be happy to take a look at the details of your TV shipment. I definitely want to help you with getting to the bottom of this. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

0

atariguy

New Poster

 • 

8 Messages

12 hours ago

I got the same e-mail this afternoon. Earlier today, I got an e-mail from Fedex notifying me that a 23 lbs. package had been shipped from Comcast. So at least I know what's coming now. But I don't know why?

0

0

user_u9x0ey

1 Message

12 hours ago

I just received a text from fed ex with a tracking number and an email that says it will be delivered tomorrow 

1

0

XfinityMarcos

Official Employee

 • 

1.9K Messages

Hello user_u9x0ey, were you expecting a shipment from us? Could you please share a bit more background information so that we can help get you the support you need? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 hours ago

0

forum icon

New to the Community?

Start Here