email issues Xfinity deleted folders

It's happened again... in 2023, 2024 and now again in 2025. Xfinity has blown away my email "Sent Folder". I called this morning, spent an hour talking to the rep and explaining this was the 3rd time this has happened, I was told it would take 2-3 hours to generate a "Restore File" and have it send to me. I check back 2 hours later and the geniuses send me a "Restore File" of my "Inbox"... not a one sent email in the file. I call back asking why they would sent that to me and all I get is a "sorry for the inconvenience sir"... "I will put in another request".

Is it me, or do these [Edited: "Inflammatory"] lie to everyone, just to satisfy the person asking the question knowing full well they are giving you a [Edited: "Language"] just so you'll hang up and know you'll never be able to track them down and call them on their lie?