U

Saturday, November 2nd, 2024 3:55 PM

Email

I just learned from Miguel that there is no record of my approx 25 year old email address [Edited: "Personal Information"]. I attempted to change/add a new email address following Comcast’s instructions but could not sign into it nor my original email stated above. Miguel told me that since May Comcast no longer assigns email addresses and there is no way to recover mine. I am sure my g-214 address can be recovered. I cannot be expected to believe this is impossible. I would appreciate if this will be handled by someone with authority as I have some very important t emails in cyberspace that U need! Since I don’t have email now, I can be reached at [Edited: "Personal Information"]! I hope I get a call and this debacle corrected by Comcast. Thank you!

Official Employee

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1.7K Messages

21 days ago

 

user_weyi80 Greetings! Thank you so much for using our Forums and our team is here to work with you to resolve your email concerns. We see you mentioned you have had this email for 25 years and we know how important that is for you. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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