1 Message
Employees playing mind games and stealing your money Ralph
I just wanted a tablet you're charging me within 2 weeks three bills and my Internet bill for mobile phone that I did not want or ask for and now you're stole money out of my bank account without me knowing or even telling me I had that bill without my permission and then you have employees playing mind games to the customers when I told you I don't want no mobile service for what when I got internet service and charge me up so much bills I'm ready to cut this whole capable company off and go to another cable company that don't manipulate their customers and sucking that money and stealing money out of their bank account without the person knowing
XfinityAirelle
Official Employee
•
2.5K Messages
2 days ago
Hey there—first off, we really appreciate you taking the time to share all of this, and we can absolutely feel how upset and disappointed you are. When you feel like you’re being charged for something you didn’t want, didn’t authorize, and then money is pulled from your account without clear notice? That’s incredibly frustrating—and you have every right to be upset.
It sounds like this all started when you were just trying to get a tablet, and things spiraled from there. The confusion with the mobile service being added, unexpected billing, and charges coming through without a proper explanation is not the kind of experience anyone should have, especially when all you wanted was a simple solution.
We want to get this straightened out. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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