Entire Customer service team is clueless

I had requested for my services to be put on the seasonal plan and for the start date to be on August 20th. I had told him numerous times the 20th. He also repeated back the correct date multiple times and said my services will be paused on the 20th. The next day August 15th, my entire services has been canceled and I no longer have wifi.

I had called customer service again and the first lady didn't bother to look up my account information, I had to guide her on looking up my information, and she then refuse to help me. I told her transfer me to a higher up or manager. The manager then said the guy from yesterday had entered the seasonal start date as August 15th, and that he was now going to correct it to August 20th.

He then transfers me to IT so my Gateway can be reactivated. IT then tells me the manager had entered the Seasonal start date as August 28th. I told her to correct it to the 20th and to bring my original services back. She said she is not able to do that. I push back and I tell her again 3 more times to correct it and bring back my services. She then is now somehow able to change Seasonal dates. During the call, I get an email saying that she had submitted a ticket for my issue and she then says she can no longer help me because of the system takes 24- 48hrs to process changes. I later get an email saying she changed the start date to August 19th.

The entire Customer service team needs to be retrained or terminated, they are causing more issues than being helpful. Keep in mind this entire time, I was put on hold after every sentence spoken. It took over an hour for 3 of them to keep inputting the incorrect date. I still do not have any service.