Visitor
•
1 Message
EPON Member-Owned Router - Need ONU Provisioning to Remove XER10
I have Xfinity residential EPON fiber with 2 Gbps symmetrical service, an ONU, and an XER10.
I want to use Xfinity's new Member-Owned Router option for EPON and connect my UniFi Cloud Gateway Max directly to the ONU.
I have already contacted Xfinity chat support. After about 45 minutes of chatting, including about 15 minutes just to get to someone who understood what I wanted. T
Please have someone from the Xfinity who is familiar with EPON Member-Owned Router provisioning review my account and help determine whether this can be completed remotely and assuming it can, help me get it completed.
EG
Expert
•
120.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKei
Official Employee
•
2.7K Messages
2 hours ago
@user_oteli1Our team can help you with this! Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0