Visitor
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1 Message
equest to Schedule Xfinity Service Cancellation for October 13, 2026
I would like to schedule the cancellation of my Xfinity Internet service for October 13, 2026. I am switching to Verizon, and my new service will be installed on October 12. Please confirm that my Xfinity service will remain active until October 13 and let me know what my final prorated balance will be
XfinityAldrik
Official Employee
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2.8K Messages
48 minutes ago
Good evening @user_0sikpn! We'd certainly regret seeing you go, but we can assist with the disconnect request and make sure everything is set up according to your preferred timeline. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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