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sdrfwerwerwere
20th Anniversary celebration
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Regular Visitor

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13 Messages

Tuesday, June 9th, 2026 7:29 PM

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equipment box

 I am reaching out to request assistance with replacing the small equipment box as it has been consistently cutting out. 

Could you please provide me with the necessary steps or guidance on how to properly make this replacement? 

Thank you

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Updated 

8 days ago

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Accepted Solution

XfinityFrank

Official Employee

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2.4K Messages

10 days ago

Hi there, @sdrfwerwerwere. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your box. The quickest way to replace it would be to take the unit and power cord to a local XFINITY store and exchange for a new one. Locations and hours can be found here : https://www.xfinity.com/local/store-offers. Alternatively, we can ship one out with a return kit, but that would take a few days. How would you prefer to proceed? 

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sdrfwerwerwere

Regular Visitor

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13 Messages

ship a return kit please

10 days ago

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XfinityChelseaB

Official Employee

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2.4K Messages

 

sdrfwerwerwere If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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10 days ago

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XfinityAdrienne

Official Employee

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2K Messages

8 days ago

I am happy we were able to help with the directions of getting the new box, and going over new promotions for you @sdrfwerwerwere! Thank you so much for taking the time to reach out to us, and please don't hesitate to reach out to us in the future if have any other questions/concerns, we are happy to help! Have a wonderful rest of your day. 

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