Visitor
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1 Message
Equipment not delivered
Hello Xfinity Support,
I’m reaching out regarding my Xfinity equipment delivery. According to the tracking information, the package was marked as delivered on September 15, but I have checked my building and delivery area and cannot locate the package. It appears that I never received it.
My service was activated and billing began on September 12, so I have already been charged for service that I have not been able to use because I do not have the necessary equipment.
Could you please:
- Confirm the delivery details, including where exactly the package was delivered;
- Arrange for a replacement if the package cannot be located; and
- Adjust or credit my bill for the period during which I was unable to use the service due to the missing equipment.
I would appreciate your help resolving this as soon as possible, as I would like to get my internet service set up right away.
EG
Expert
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121.4K Messages
5 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.2K Messages
5 days ago
Good morning user_yjr54h. Appreciate you getting our team in the loop on the shipment! We are happy to investigate everything and see what is the status. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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