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user_armzds
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Visitor

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2 Messages

Monday, January 26th, 2026 11:29 PM

Equipment ownership

Hello,

I’m requesting confirmation of ownership and function of a communications enclosure mounted on a utility pole on a residential street.

I am not reporting an outage — only requesting identification of whether the equipment belongs to your company and its general purpose (communications infrastructure vs. monitoring).

Please confirm by email for my records.

Thank you.

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Updated 

6 days ago

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XfinitySean

Official Employee

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424 Messages

6 days ago

Thanks for reaching out through our community forums, user_armzds! Our team doesn't have access to that information, but we may be able to reach out to groups that do or have a ticket submitted for a potential issue with Comcast equipment. Was there a reason this info is needed?

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user_armzds

Visitor

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2 Messages

Yes I am trying to determine what is connected to my account. I do not know if it is shared or one unit.  Can you connect me to someone to inform me?

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6 days ago

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XfinityBillie

Official Employee

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3.9K Messages

Please send us a DM to Xfinity Support with your full name and address so we can better assist you. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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