Visitor
•
1 Message
Equipment return harassment - can’t get resolved
Assisted living account.
cable tv and wall mounted modem under facility;
my account added separately billed phone access (VOIP) with separate user provided modem.
NO EQUIPMENT ISSUED BY COMCAST OR FACILITY.
CLOSED DECEMBER 2022 due to death of user.
Credit balance left on closed account.
still getting harassed.
XfinityJustinC
Official Employee
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1.6K Messages
1 day ago
Hello, @user_yy2jv8 thank you for reaching out over Xfinity Forums. Sorry to hear of receiving notifications to return equipment on an old account where customer and facility provided equipment was being used. I'd definitely like to investigate further, and help get this resolved for you. Since I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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