Equipment return

Hi, Yes I have the old one still but I was told to discard it but I still have it. But I want you to send me a UPS shippinglabel and most important, credit all the $15 you have charged me last year.

[Edited: "Personal Information"]

@user_m52nm6, you can find out how to get a return label here : https://www.xfinity.com/support/articles/returning-your-equipment. As far as credit, we require unused devices be returned. If they are not, then rental charges do continue. Once the equipment is returned, charges will cease. If you were told otherwise, we can check and see if it is noted. 

Please send a direct message to us including your full name and complete street address.

Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

How to: Direct messaging within the forum

Ok so I try to fill out return form but get stuck on first, my account. That should of course be fund under view profile or profile settings, but no. And there is no other place to find it. How weird is that?

Sorry to hear you're having trouble, @user_m52nm6. Go ahead and send us a private message using the information in my previous response, and we can send out a return kit to you at no cost.