Visitor
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1 Message
Equipment return
Hi there, I recently canceled my Xfinity plan ending in [Edited: "Personal Information"] under the name Tim [Edited: "Personal Information"]. I went to my local retail store to drop off my gateway equipment. The store was severely understaffed, and after checking in, I waited for over an hour just to hand over hardware.
I spoke with an in-store representative, explained I was only there to surrender the equipment for a cancellation, and due to the extreme wait time, she directed me to place the gateway on the counter area for processing so I didn't have to continue waiting in line. I left the equipment exactly where instructed, but my app is fully disconnected and I have not received an email return receipt.
Since I left the equipment in the care of the store as instructed by staff, I need an agent to initiate an equipment research request at that branch so this is wiped from my inventory before any automated non-return fees hit my final bill.
Thank you.
XfinityBrianH
Official Employee
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2.5K Messages
10 hours ago
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