Visitor
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1 Message
EQUIPMENT RETURNED, NO RECEIPT
Firstly, I was sold a doorbell for my apartment by a rep who failed to mentioned that you needed a pre existing doorbell built in. So I returned the doorbell after being charged $115. No receipt was provided by the in store rep. No one in store can track the return and the customer service number can't confirm the return either. Xfinity basically stole $115 from me, I didn't even take the new doorbell out of the box. No one can help me and there's no history of the return. Unbelievable.
XfinityBenjaminM
Official Employee
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3K Messages
28 days ago
Hello! Thank you for reaching out. We are sorry to hear of the experience you're having, and we'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
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