Equipment sent to early to new address

I had to get UPS to take it to one of there facilities but i am out of town til Saturday and won't be able to pick it up so apprently they send it back to sender if it wasnt picked up in the time limit. 

Oh okay, from the sounds of it, it would appear Saturday might be outside that time limit. I know some deliveries can be rescheduled through their website, was this option available at all @user_5se1d6?

No it was not after I already had to pay to have it held. 

Thanks for confirming those details. We can have a new kit shipped out to you closer to your move in date. Can you please send us a Direct Message, so we can help with getting you out the equipment?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I sent a message a few days ago but have not received a response.