Equipment Shipped Before Move?

Hello! My partner and I are moving to a new state and have set up an Xfinity account. However, the equipment was delivered to the new address much too early, nobody is currently living in the house we're moving into and we won't be able to actually get the modem set up until the end of this current week. What should we do if the modem is either stolen before we arrive or has water damage due to the weather conditions (it has been raining at the new house for the past few days and will continue to for the next 10 or so from what I can see)?

Responses

EG

Expert

•

107.1K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityEva

Official Employee

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1.3K Messages

13 days ago

Thank you so much for thinking about Xfinity for your services at your new home! Hope the move is going along well and we can definitely help with the new equipment! May I please ask that you send us a direct message with your full name and service address (current one and new one) to get started?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

virone11

Equipment Shipped Before Move?

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