user_zhsjzr Thanks for posting on our Community Forums for assistance. We can help with your equipment concern. When was the equipment returned? Has it been more than 30 days? Was it returned at the store or shipped through UPS? You can also check our How to return your Xfinity equipment article for more information.
So it has been more than 30 days and i basically requested a new installation and i asked the guy if i should use the same router or new one he said he had a new one for me and he proceeded to take the old one
Thank you for letting us know the details of how that was returned, user_zhsjzr. I will need to access your account from here so I can get this all fixed and perfect.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
i also have the same issue, returned my equipment at Xfinity store month back, but Xfinity never acknowledged and charged me the amount. I created a community post from my old account and was told that I will not be charged, one month later i got message that i am charged for equipment, I spent at least 4 to 5 hours in call center. Now I can not access my origional community post as my account is disabled. I am in a shock and really sad with this experience. My lesson learned is that dont leave XFINITY store unless they give you a return receipt otherwise you will face the same fate as i did!!!
We do have tickets for equipment research and I would be happy to take a look at the account. @user_g2thmn Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
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