Visitor
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1 Message
Equipment
I paid for service but recieved no confirmation or information on where i get equipment to set it up
Visitor
•
1 Message
I paid for service but recieved no confirmation or information on where i get equipment to set it up
XfinityCarolyn
Official Employee
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1 Message
4 hours ago
@user_4k43q8 We are excited about you choosing Xfinity to be your service provider. Thanks for reaching out to us on the Xfinity Community Forum. We definitely want to make sure that you receive the equipment and get your services up and running. However, I would need to get some information to further assist.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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