Murf1954's profile

Contributor

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65 Messages

Saturday, April 25th, 2026 11:23 PM

equipment

this is getting to the point where  i am considering  truly think ing about not Xfinity any more I called at least`10 times spoke to   Xfinity gents at least  20 times and none o your people   write things down ' I called  in March and   told  your  agent to  cancel my  Xfinity on April 30  not before as  i things to  pay before that  i am moving on the 3oth of April  because  i am moving to  a new address and  I told them that/You see  i have no way of getting  nor the time while moving to  the Xfinity store to return  the equipment or disconnect it   and it  should be  for what  i pay to you  . I want them to  take with them 2 TV boxes and  modem for the  pc I was told they would  come to my apartment building on  April30th to  get heir stuff  from *am to 10 am.   But as  i  get closer to that day and  see whats gooing on  NO one at XFINITY  KNOWS what  GOING ON !!! figures  i have been a xfinity ?Comcast user for years youd think they would bend over   to help all  i ask is please have then come here on the 30th of  april take their  equipment with them  . When  i get to the new apartment  i want  all new   boxes moden m there and  be hooked up   Buecause of  the hastle Xfinity has caused me  i filed a complaint with  the BBB  am not aking much   not being a snot here  Please  comply with this

[Edited image: "Personal information"]

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Contributor

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65 Messages

2 months ago

i do not see how this is  so terrible to ask please   come to my apartment on April3oth and not  before and  disconnect and  discontinue   it  at the following  address [Edited: "Personal Information"] and please take your equipmentr    not be fore the 30th of April this was  told in March  and NONE OF YOUR REPS KNOW WHAT  [Edited: "Language"] IS GOING ON Pleas just do this and when  i get to the new apt  ill  get  Xfinity  internet essentials;'

;'/>

(edited)

Official Employee

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2.5K Messages

 

Murf1954 My team can help you with your account disconnect concerns, and it will require that you send us a Direct Message as we will need to access your account.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon 

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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65 Messages

28 days ago

i need to speak to   a live person   i can not get out of  xfinity chat i tried calling and  got no one please help

Note: This comment was created from a merged conversation originally titled speak to a live agent

Contributor

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65 Messages

please help me

 i have tried  talking to some one   i can not get out  of  chat

Official Employee

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1.9K Messages

@Murf1954 We responded to your questions in direct messaging but did not get a reply after our most recent response. He on Xfinity Forums we are all real agents, but the chats themselves are direct messages similar to email communications. So while it is not a live instant chat, we will always respond to your questions. It just may not be immediate depending on the number of messages we receive at a given time. We'd be happy to continue with any account questions back in the direct messaging. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

118.6K Messages

Concern moved here to the Customer Service help section.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Contributor

 • 

65 Messages

15 days ago

on my xfinity account  i just paid 2 pyments and  they say  credit   if  i did not ned t pay them   do  i get a refund please

Here are the details

 

  Your bill

 

Thanks for your payment

 

 

Here are the details of your payment:

Account number:  Ending in [Edited: "Personal Information"]
Payment amount:  $55.46
Payment date:  06/04/2026

Bank account number:  Ending in [Edited: "Personal Information"]


Your confirmation number is [Edited: "Personal Information"]

Please note it may take up to 48 hours for your payment to process.

Easily view your balance and pay your bill, plus make your life
simpler – sign up for automatic payments.

 

View information about your bill anywhere, on any device

 

 
View your bill online

 

 
Manage your account with the Xfinity app

 

 
Say "Pay my bill" into your Xfinity Voice Remote

 

 

 

Xfinity is committed to providing fast, reliable service.
As always, thank you for being an Xfinity customer.

 

 

Be vigilant against fake payment requests. Xfinity will never request a specific payment method such as merchant gift cards, wire transfers, PayPal, Venmo, or Zelle®

 

 
   

 

Xfinity app xfinity.com Ask Xfinity
 

 

 

   

 

THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2025 Comcast. All rights reserved.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications

 

Note: This comment was created from a merged conversation originally titled billing

Contributor

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65 Messages

here is another one  i paid  but  i think  maybe  i paid too much and   please  refund if it was paid and  i have a credit

Here are the details

 

  Your bill

 

Thanks for your payment

 

 

Here are the details of your payment:

Account number:  Ending in [Edited: "Personal Information"]
Payment amount:  $27.73
Payment date:  06/04/2026

Bank account number:  Ending in [Edited: "Personal Information"]


Your confirmation number is [Edited: "Personal Information"]

Please note it may take up to 48 hours for your payment to process.

Easily view your balance and pay your bill, plus make your life
simpler – sign up for automatic payments.

 

View information about your bill anywhere, on any device

 

 
View your bill online

 

 
Manage your account with the Xfinity app

 

 
Say "Pay my bill" into your Xfinity Voice Remote

 

 

 

Xfinity is committed to providing fast, reliable service.
As always, thank you for being an Xfinity customer.

 

 

Be vigilant against fake payment requests. Xfinity will never request a specific payment method such as merchant gift cards, wire transfers, PayPal, Venmo, or Zelle®

 

 
   

 

Xfinity app xfinity.com Ask Xfinity
 

 

 

   

 

THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2025 Comcast. All rights reserved.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications

 

Contributor

 • 

65 Messages

nee   to  contact a agent please i  paid twice and   am not sure    should have   i my need a refund as  i p;aid too much

Here are the details

 

  Your bill

 

Thanks for your payment

 

 

Here are the details of your payment:

Account number:  Ending in [Edited: "Personal Information"]
Payment amount:  $27.73
Payment date:  06/04/2026

Bank account number:  Ending in [Edited: "Personal Information"]


Your confirmation number is [Edited: "Personal Information"]

Please note it may take up to 48 hours for your payment to process.

Easily view your balance and pay your bill, plus make your life
simpler – sign up for automatic payments.

 

View information about your bill anywhere, on any device

 

 
View your bill online

 

 
Manage your account with the Xfinity app

 

 
Say "Pay my bill" into your Xfinity Voice Remote

 

 

 

Xfinity is committed to providing fast, reliable service.
As always, thank you for being an Xfinity customer.

 

 

Be vigilant against fake payment requests. Xfinity will never request a specific payment method such as merchant gift cards, wire transfers, PayPal, Venmo, or Zelle®

 

 
   

 

Xfinity app xfinity.com Ask Xfinity
 

 

 

   

 

THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2025 Comcast. All rights reserved.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications

 

Contributor

 • 

65 Messages

anyone here to helpme  please  i am asking   because  i may hve paid too much

Expert

 • 

118.6K Messages

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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