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user_85orjl
1st Topic

Visitor

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2 Messages

Friday, June 27th, 2025 6:42 PM

Error claiming free pods

Hello,

I got email about claiming free pods and I see it also to in the app with ‘claim button’. 
However, after clicking it , signing in and after the page ‘adding to your xfinity plan…’, it shows message “

Sorry, this line of business is not currently available due to a temporary error. Please try again shortly.

Its been like that for a month now. 

Thanks

Question

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Updated 

3 days ago

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1

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XfinityQuemekia

Official Employee

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270 Messages

4 days ago

Hi @user_85orjl We appreciate you being a part of our Xfinity Community forum and taking the time to post your concerns with claiming your free pod. You have come to the right place for support.

For better clarity, did the email say that you are eligible for a free pod?

Take a look at this helpful information on what to expect with the home evaluation: https://www.xfinity.com/support/articles/whole-home-wifi-evaluation. Let me know if this helps.

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user_85orjl

Visitor

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2 Messages

@XfinityQuemekia​  yes, email says

xFi Complete includes a home assessment to help ensure you have reliable WiFi, and it looks like you may benefit from a WiFi Extender (formerly known as WiFi Boost Pod) to help extend your WiFi coverage and eliminate dead spots throughout your home.

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3 days ago

0

XfinityAmira

Official Employee

 • 

4.2K Messages

We would be more than happy to further review this for you on our end user_85orjl. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

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3 days ago

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