1 Message
Error message XRE-03046 on 2 tvs
I keep getting error message XRE-03046 on two out of 6 tvs with xfinity boxes. Three weeks or so ago I spent hours on the phone with Xfinity support restarting the boxes but was still unable to get the error code to go away on these two televisions. Xfinity technicians were on site on Monday, November 11th. When they arrived, two out of 6 tvs had errors XRE-03046. They did a thorough check and replaced the signal splitter that was previously in place with a new splitter that is powered or amplified. Before the technicians left we checked all 6 of my tvs that are on xfinity boxes and all worked. Two days later the error XRE-03046 error message appeared on the same two tvs when we turned them on.
I really do not want to get on the phone with support because all they do is tell me to unplug and restart the boxes. I have done that 50 times over the past month.
Has anyone successfully gotten error XRE-03046 to stop and if so what was the solution?
XfinityBenny
Official Employee
•
642 Messages
4 days ago
@user_ost13z Hello and good afternoon. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. I see here https://www.xfinity.com/support/articles/x1-errorcode-rdk-03046 it says the error states all the tuners in the home are in use. That may or may not be the case of course. Do you have any recordings going on at that time?
0
0