stubpepsin, Hi there! Thanks for taking the time out of your day to reach out. I would have the same concern if I experienced an error message that said give us a call. You've reached the right place. Over social media, our team is a group that specializes in resolving error message concerns such as this. We can help. Can you tell us if you are getting this error code on all channels?
Thanks for respons, I did get through to the lovely and talented Alex at Comcast and she was able to determine that the set top box needed replacement as the signal through to the box was fine, it just was not responding, apparently stuck trying to update.
stubpepsin Thank you for letting us know. If anything comes up in the future we are here for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabriel
Official Employee
•
3K Messages
13 days ago
2
0