Visitor

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2 Messages

09/20/2026 10:00 AM

errorCode=10.SALESCHANNELMANAGEMENT-5028

Trying to sign up for Infinity Voice takes me to this error page. Help!

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Official Employee

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3.2K Messages

2 days ago

 

user_5fbj9q Welcome to our community forum! Thank you for reaching out with your interest in signing up for Xfinity Voice service :). You've reached the perfect team to help! Are you trying to set up home phone service with us, or Xfinity Mobile service

 

Visitor

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2 Messages

Home phone! On my iPhone browser I seem to get further in the process, but have yet to receive any email/text confirmation from you.

Official Employee

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3.2K Messages

 

user_5fbj9q My team can definitely help you with that order to get Xfinity home phone service :). Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

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