Escalated issues

Hi, I am dealing with a very frustrating customer service issue over the last 4 days that Xfinity seems to be struggling to correct. I have spoken with 2 different superviors over the last 2 days and both times I was either misled or lied to. I would like to know the quickest way to escalate my issue and not spend ANOTHER 10 to 15 minutes talking or chatting with an AI prompt.

Thank you.

Responses

XfinityJorge

Official Employee

•

1.7K Messages

15 days ago

user_rznjmv Greetings! Thank you so much for using our Forums to contact our team and we are here happy to help with your situation. We understand that you have not had the best experiance and we are happy to help change that around. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_rznjmv

Escalated issues

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