Escalating My Need For Resolution

When Xfinity service became available in my area, I signed up for service immediately! When the contracted drop bury crew came to my home, they damaged my home. I reached out to Xfinity/Comcast. I have had tickets opened, I have been passed from supervisor to supervisor, I have lost count of the number of people who have been sent to my house to assess the damages, and my home still has not been repaired! This has been going on for OVER TWO YEARS!!! I need to know who I can contact to ACTUALLY get this resolved ASAP!

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XfinityDilary

Official Employee

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3.1K Messages

14 hours ago

Thank you for posting on our community forums, Kiakisha. I’m sorry to hear about your experience and the lack of resolution. This is not the level of service we strive to provide, and we’re here to assist you with your damage claim. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

Kiakisha

Escalating My Need For Resolution

XfinityDilary

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