1 Message
Escalation for Technical Support
We are a dual career family working from home and having a reliable internet connection is a must for my household to earn our income. I’ve been through incompetent customer support calls who run by the “restart your modem” script. They even put a ghost technician appointment on my account that keeps getting rescheduled daily. I restarted my router 10 times and reset it 3 times. I’m subscribed to the 1200 Mb package and I’m getting no more than 30 Mb if I get a connection. Also TV services are not working. I need to talk with someone from technical support who are competent and can get my services to work.
Accepted Solution
XfinityJanelle
Official Employee
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1.3K Messages
7 months ago
@oeramadan Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. I have also received your direct message. Please note that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of our Forum Guidelines. You must first create a public post requesting assistance and, once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
I will be responding to your direct message momentarily. Thank you for reaching out.
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larrye2
Visitor
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1 Message
5 months ago
You are dealing with the [Edit: Inflammatory] organization in the US. Their equipment [Edit: Inflammatory] under extreme heat or cold and they refuse to admit it. Rather they lock you up in an automated system and keep telling you to restart. There has to be a better solution than this.
(edited)
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user_yjwz5m
1 Message
1 month ago
Hello, unable to establish and sign in to my online account. I've had several Comcast accounts in the past so the interface
seems unable to recognize my new address and allow me to sign in. Been trying for 2 weeks and keep getting error message
that we don't "recognize credentials" or something similar.
Called in to customer support numerous times with no luck....the technical experts can't resolve.
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