1 Message
Escalation - Frustated with follow up for change of plan
Escalation - Frustated with follow up for change of plan
Hi Xfinity Team,
I got frustrated with follow up with Xfinity chat agent and even on call.
It was assured to me on call by agent , i will receive call by escalation manager in 1 hour on 3rd Arpil around 11.30 am as all team in busy on call so unable to transfer call.
Below confirmation was shared for call scheduled. But i have received no call . It is about to 24 hours.
ECM [Edited: "Personal Information"]
I am not able to raise my issue that is very insane.
XfinityDena
Official Employee
•
3.1K Messages
4 days ago
@user_2x87t4
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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